At “Medicka Medical, LLC” extreme customer satisfaction is our prime goal and we do all efforts to achieve that.
Returns and refunds are part and parcel of business. In general, we are quite liberal in our return and refunds as we want to keep our clients happy and satisfied. However, returns and refunds are governed by some policies and procedures, knowledge of which can make it easy for you to get your item returned. It will always be better if you communicate with us before starting returns as this would help us to better understand and put us in a better position to assist you. You can initiate return from web site contact us or by sending us an email or calling us at number mentioned on the website (emails will be preferred as we are not available after office hours to take your calls.)
Through Web: contact us
The return of an item is possible within 14 days of receipt of shipment/item.
Returns can be initiated or requested due to multiple reasons which may include but not limited to:
- Item is missing parts or accessories.
- Defective item or Non-Functional item.
- Not received as described on website.
- Received damaged.
- Changed you mind.
- Made a mistake while purchasing.
- Wrong item or order.
- Wrong item received.
- Incompatibility with the system.
- Extra item included in the shipment
PLEASE NOTE THAT MISSING SOFTWARE, DEAD BATTERIES ARE NOT A REASON FOR RETURNS.
For more information please read the return policy at www.themedicka.com/return_policy