Contact Us

Office hours are Monday-Friday 8:00am-5:00pm Eastern Time. Please call 216-762-0599 or contact us by eBay message for any questions or inquiries.

Payment and Taxes

Payment must be received within 7 days of any purchase or auction close, orders are automatically cancelled and restocked after 7 days without payment.

Payments:

• All payments are managed by eBay’s managed payments program
• Please contact eBay with any payment issues
• All payments must be received before any order will be shipped

Taxes: All taxes are managed by eBay, if you need to request tax exemption status for your account please contact eBay

Packaging

Bubble wrap, packing paper and boxes are selected to fit the items perfectly. All freight items will be palletized, shrink wrapped and strapped for an additional cost. If your order is damaged upon receipt, please refuse the package/pallet so a claim can be filed with the carrier.

Shipping and Local Pickup

Domestic Shipping in Continental United States:

• Unless otherwise stated all orders sent to a continental USA location will be shipped via UPS or USPS
• Shipping cost is calculated by zip code and is available at the top of the page. Note some items may include free or fixed rate shipping.
• Freight quotes will be provided promptly upon request, or one can select Local Pickup and manage the transportation pickup and expense directly. Additionally, reLink offers and will quote palletization services upon request. Current rates are $175 for packing and palletizing each standard pallet (Standard pallet size is 48”x40”x60”) and $300 for packing and palletizing each non-standard pallet. $350 for packing and palletizing each custom reinforced pallet. Crating will require a charge for materials and labor. Please contact us to request a quote and have this charge added to your invoice.
• Please allow at least 3 business days to process freight shipments
• Small package shipments have a standard 3 business day handling time
• We do not accept FedEx labels or Freight bill of ladings.

Shipping Internationally or Outside the Continental United States:

• Unless otherwise stated all international small package orders will be shipped via USPS.
• Our dimensional weight limit for international small package shipping is 79”.
• Please message us for international freight shipping options.
• reLink offers and will quote palletization services upon request for buyer facilitated freight. Current rates are $175 for packing and palletizing each standard pallet (Standard pallet size is 48”x40”x60”) and $300 for packing and palletizing each non-standard pallet. $350 for packing and palletizing each custom reinforced pallet. Crating will require a charge for materials and labor. Please contact us to request a quote and have this charge added to your invoice. .
• Orders shipped outside the continental USA are subject to additional taxes, duties and other charges. reLink Medical, LLC. is not responsible for these fees. No returns or refunds can be made on items that are sent out of the continental United States which are denied due to these charges.
• We do not accept international FedEx labels or Bill of ladings .